Services

Service #1

We will perform a comprehensive Nursing Assessment, in collaboration with the individual and concerned parties,  for identification of barriers/challenges to achieving healthcare goals.

Service #2

We will develop an individualized plan of care to remedy barriers/challenges through identification of natural and community supports.

Service #3

We will provide ongoing consultation to address the ever changing needs of the individual who is motivated to continue to age at home

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More About St. Croix AdvoCare

Personal Healthcare Advocate. What is it?

 A health advocate is a family member, friend, trusted coworker, or a  hired professional who can ask questions, write down information, and  speak up for you so you can better understand your illness and get the  care and resources you need - giving you a peace of mind so you can  focus on your recovery. 


Efficient

Our combined years of experience allows us to expertly utilize the healthcare system with a targeted approach to assist you in problem solving and identifying the best solutions in a timely and affordable manner.


Resourceful

We ensure that you have the right education and support that you need to make important healthcare decisions that respect your needs and preferences. A health advocate’s experience gives you the best access to resources, information and advice.


Convenient

Healthcare systems are complicated. We know our way around, saving you a lot of time and distress. With our broad range of healthcare advocacy services, you will always be in safe hands, and through St. Croix AdvoCare, have access to the best care.




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What should I consider when hiring a Personal Healthcare Advocate?

  •  Select a person you can communicate with and that you trust.  It’s important to pick someone who is assertive and who has good  communication skills. Make sure that the person you select is willing  and able to be the type of advocate that you need.
  • Decide what you want help with and what you want to handle on your own. For example, you may want help with:
  • Clarifying your options for hospitals, doctors, diagnostic tests and procedures or treatment choices
  • Getting information or asking specific questions
  • Writing down information that you receive from your caregivers, as well as any questions that you may have
  • Assuring that your wishes are carried out when you may not be able to do that by yourself.
  • Decide  if you would like your advocate to accompany you to tests,  appointments, treatments and procedures. If so, insist that your doctor  and other caregivers allow this.
  • Be very clear with  your advocate about what you would like them to know and be involved  in—Treatment decisions? Any change in your condition? Test results?  Keeping track of medications?
  •  Let your physician and those caring for you know who your advocate is and how you want them involved in your care
  • Arrange  for your designated advocate to be the spokesperson for the rest of  your family and make sure your other family members know this. This will  provide a consistent communication link for your caregivers and can  help to minimize confusion and misunderstandings within your family.
  • Make  sure your doctor and nurses have your advocate’s phone number and make  sure your advocate has the numbers for your providers, hospital and  pharmacy, as well as anyone else you may want to contact in the case of  an emergency.

          

What are some of the benefits of a Personal Healthcare Advocate?

While so many of the services we get for our healthcare are covered  by our insurance, private advocates are not. That may initially sound  like a negative — that in order to get help from a patient advocate or  navigator you would have to pay for the service out of your pocket. But  that's really to your benefit. Here's why:


When services are covered by your insurance, they are, by definition,  limited. Your doctor won't spend as much time with you because she will  only be reimbursed X amount of money. Or, your stay in the hospital  will be limited because your insurance only covers X number of days.  Your insurance dictates your care.

          

But when you pay for something privately, then the only limit is your  own limit, what you are willing to pay for. And when you hire an  advocate to be on your side, it might be the advocate who knows how to squeeze an extra 15 minutes out of the doctor appointment or the extra few days out of your hospital stay.


The whole point is to improve the quality of your care by having an  expert on your side who is solely devoted to that improvement in the  quality of your care.